All purchases are shipped either priority mail or first class mail with USPS and usually arrive in 2-3 business days. Packages are delivered to local post offices and shipped through their services.
If a package is returned at fault of the buyer, the buyer will have to repay for shipping and handling. Be sure that you enter the correct address during checkout.
Orders can only be shipped to the address provided. Creole Secret will cover all shipping cost that have occurred due to our own clerical error.
Once tracking numbers are sent, they can take up to a minimum of 24 hours to be updated on the USPS website or simply not be updated until they are delivered. After the order is shipped, Creole Secret Therapeutic Aromatherapy is no longer responsible for packages. Should an error occur, please contact USPS or your local post office to resolve.
*All returned items that have refunded shipping will only have the credit for a package for USPS shipping as it was sent to buyer originally. (Not responsible for any shipping services other than USPS)
- Packages are insured through USPS. This includes broken, damaged, or missing items. Stolen items are not insured through USPS or Creole Secret Therapeutic Aromatherapy.
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If an item is damaged upon arrival, please contact us at info@creolesecretaromatherapy.com and include “DAMAGED” in the subject line along with pictures of damaged items and a screenshot of the receipt. This will help speed up the process of a replacement package and to file a claim with USPS.
In cases where the package is returned to sender and Creole Secret Therapeutic Aromatherapy is not at fault, the buyer will be responsible for additional shipping cost or if buyer request a refund for purchase, there will be a 40% restocking fee because all products are handmade per order and the products will be destroyed.
If you are requesting a signature confirmation – please indicate in the notes section during checkout. Signature confirmation will cost the customer an additional $2.35 and a separate PayPal invoice will be sent to the customer’s email address. Packages will not ship until payment is received for signature confirmation
