FAQs

FAQs about Essential Oils - Creole Secret Aromatherapy

What is Aromatherapy?

What is an Essential Oil?

Are there any health benefits to Essential Oils?

What are the benefits of an Aroma (inhaling Essential Oils)?

What are the benefits of Physical Application?

What is a Carrier Oil?

What is the best way to store Essential Oils?

Why is quality so important to therapeutic Essential Oils?

How long do Creole Secret therapeutic essential oils last?

Are Creole Secret essential oil blends therapeutic grade?

What precautions should I take when using Creole Secret therapeutic essential oil blends?

Can I consume essential oils?

1. What is Aromatherapy?

Aromatherapy, also referred to as Essential Oil therapy, can be defined as the art and science of utilizing naturally extracted aromatic essences from plants to balance, harmonize and promote the health of body, mind, and spirit. It seeks to unify physiological, psychological and spiritual processes to enhance an individual's innate healing process. (www.naha.org)

2. What is an Essential Oil?

An Essential Oil is a natural oil typically obtained by distillation and having the characteristic fragrance of the plant or other source from which it is extracted.

Essential Oils are the fragrant, highly concentrated natural constituents that are found in plants. They are what give the plant its characteristic odour and contain the healing power of the plant from which it was extracted. When used correctly, essential oils bring a wide range of health benefits since unlike modern drugs, they have no side-effects.

3. Are there any health benefits to Essential Oils?

Essential Oils possess a wide range of healing properties that can be used effectively to keep you in the best of health as well as looking good.

These health- giving benefits include improving the complexion of your skin by stimulating cellular renewal, easing aches and pains, balancing roller-coaster emotions, and fighting bacteria, fungi and other forms of infection. Essential oils have an almost endless list of therapeutic uses, and science continues to discover more about them every year. (www.quinessence.com)

4. What are the benefits of an Aroma(inhaling Essential Oils)?

Essential oils that are inhaled into the lungs offer both psychological and physical benefits.

5. What are the benefits of Physical Application?

Essential oils that are applied to the skin can be absorbed into the bloodstream. The constituents of essential oils can aid in health, beauty, and hygiene conditions. SINCE ESSENTIAL OILS ARE SO POWERFUL AND CONCENTRATED, THEY SHOULD NEVER BE APPLIED TO THE SKIN IN THEIR UNDILUTED FORM. To apply essential oils to the skin, essential oils are typically diluted into a CARRIER such as cold pressed vegetable oil, also known as a carrier oil.

6. What is a Carrier Oil?

A carrier oil is a vegetable oil derived from the fatty portion of a plant, usually from the seeds, kernels, or the nuts.

If applied to the skin undiluted, essential oils can cause severe irritation or reactions in some individuals. Carrier oils are used to dilute essential and other oils prior to topical application. The term carrier oil is derived from their purpose in carrying the essential oil onto the skin.

7. What is the best way to store Essential Oils?

Essential Oils do not like extreme, or repeated changes in temperature. Creole Secret Therapeutic Aromatherapy, packages our essential oil blends in dark colored glass, since this filters out the suns ultra-violet light. However, no matter the color of the bottle, you should never leave the oils in places where the sun will shine directly on them. Over a period of months this will dramatically speed up the process of oxidation (deterioration) due to them continually heating up and cooling down. It is best to keep Essential Oils in a dry dark place and away from children. (www.quinessence.com)

8. Why is quality so important to therapeutic Essential Oils?

First and foremost, only essential oils of the very highest quality should be used in aromatherapy. Quality is what determines the therapeutic activity of an essential oil, and if it is not therapeutically active it will not work effectively in aromatherapy.

9. How long do Creole Secret therapeutic essential oils last?

The shelf life of our oils varies on the type of oils used in a particular blend. Please contact customer support for further information regarding a particular oil in your blend.

10. Are Creole Secret essential oil blends therapeutic grade?

Yes. We use the highest quality oils that are in the purist and most natural form from both local (USA) and overseas sources.

11. What precautions should I take when using Creole Secret therapeutic essential oil blends?

Keep out of reach of children. Unless advised by an expert, never place essential oils directly on skin. Never ingest oils.

12. Can I consume essential oils?

Yes and No. Although there are some essential oils that are consumable, you should never consume any essential oils without specific directions how to ingest.

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Creole Secret Therapeutic Aromatherapy Policies

Processing:

All orders will ship after 7-10 business days** and can take longer during high peak times. (Keep in mind everything is handmade as ordered) With this being said, products are liable to be out of stock at any given time of the month. If an item is out of stock, please email us at info@creolesecretaromatherapy.com to confirm when product will be back in stock.

*For any other matters not related to restock please contact us at (888) 481-7745 Please allow a 24-48 turnaround for your calls to be returned.

We love that you have become part of the Creole Secret family. We are working like busy little bees to continue the highest quality and quick shipping of your products! Please keep in mind that many of our emails are sent automatically and can end up in your spam folder. Before you email us, check to see if our email has been labeled SPAM. Creole Secret Therapeutic Aromatherapy orders are run by ONE person. Please keep this in mind, especially during high volume (sales) times, which may mean that it takes a longer time to create your Signature or Custom blends and ship out.

**A business day is Monday-Friday and does not include holidays.  Date of purchase does not count as day 1.

Returns:

**DUE TO THE COVID-19 PANDEMIC WE ARE NOT ACCEPTING ANY RETURNS/EXCHANGES OF PRODUCTS DUE TO HEALTH RISK AND CROSS CONTIMINATION AFTER BUYER RECEIVES PRODUCTS.  (THIS POLICY IS TEMPORARY UNTIL PANDEMIC PASSES)  PLEASE EVALUATE BEFORE MAKING PURCHASES. THANK YOU

Before you purchase a product, make sure that you are aware of any dimensions and/or sizes and style of products that you are interested in on a particular product. Sometimes objects (products) seem larger on video or photo than in actual size. 

  • All sales are final unless you receive the wrong item, based on your order.
  • We do not offer Rainchecks. No Returns or Discounts will be provided for missed sales.

 **IMPORTANT: ANY DIFFUSER PURCHASED THAT BECOMES DEFECTIVE OR INOPERABLE WITHIN 30 DAYS CAN ONLY BE EXCHANGED OR RETURNED FOR STORE CREDIT.  (30 DAY WARRANTY ON ALL DIFFUSERS)

Shipping:

All purchases are shipped either priority mail or first class mail with USPS and usually arrive in 2-3 business days. Packages are delivered to local post offices and shipped through their services.

If a package is returned at fault of the buyer, the buyer will have to repay for shipping and handling. Be sure that you enter the correct address during checkout.

Orders can only be shipped to the address provided. Creole Secret will cover all shipping cost that have occurred due to our own clerical error.

Once tracking numbers are sent, they can take up to a minimum of 24 hours to be updated on the USPS website or simply not be updated until they are delivered. After the order is shipped, Creole Secret Therapeutic Aromatherapy is no longer responsible for packages. Should an error occur, please contact USPS or your local post office to resolve.

*All returned items that have refunded shipping will only have the credit for a package for USPS shipping as it was sent to buyer originally.  (Not responsible for any shipping services other than USPS) 

  • Packages are insured through USPS. This includes broken, damaged, or missing items. Stolen items are not insured through USPS or Creole Secret Therapeutic Aromatherapy.
  • If an item is damaged upon arrival, please contact us at info@creolesecretaromatherapy.com and include “DAMAGED” in the subject line along with pictures of damaged items and a screenshot of the receipt. This will help speed up the process of a replacement package and to file a claim with USPS.

 

In cases where the package is returned to sender and Creole Secret Therapeutic Aromatherapy is not at fault, the buyer will be responsible for additional shipping cost or if buyer request a refund for purchase, there will be a 40% restocking fee because all products are handmade per order and the products will be destroyed.

If you are requesting a signature confirmation – please indicate in the notes section during checkout. Signature confirmation will cost the customer an additional $2.35 and a separate PayPal invoice will be sent to the customer’s email address. Packages will not ship until payment is received for signature confirmation

THANK YOU for taking time out to read our policy, please use code POLICY15 to receive 15% off your order as appreciation. As a small business, I take great pride in the customer service that you receive and all communication from the beginning of your experience with Creole Secret to the end!

With Gratitude,
Kimberly Clayton
Founder